:root{font-synthesis:none;text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;font-family:Arial,Helvetica,sans-serif}body{min-width:320px}*{box-sizing:border-box}body{color:#202638;background:#f6f7fb;margin:0;font-family:Inter,Arial,sans-serif}button,input,select{font:inherit}button{cursor:pointer}button:disabled{opacity:.6;cursor:not-allowed}.app-layout{min-height:100vh;display:flex}.sidebar{color:#fff;background:#192132;flex-direction:column;flex-shrink:0;width:258px;min-height:100vh;padding:28px 17px;display:flex}.brand{align-items:center;gap:11px;padding:0 10px 35px;display:flex}.brand-icon,.marca-login{color:#192132;background:#fff;border-radius:11px;flex-shrink:0;place-items:center;width:39px;height:39px;font-size:24px;font-weight:800;display:grid}.brand strong{letter-spacing:.7px;font-size:15px;display:block}.brand span{color:#a8b2c4;margin-top:4px;font-size:10px;display:block}.menu-titulo{letter-spacing:1.4px;color:#7d8ba4;margin-bottom:16px;padding:0 13px;font-size:10px}.nav-menu{gap:6px;display:grid}.nav-item{color:#acb7c9;border-radius:10px;align-items:center;gap:13px;padding:14px;font-size:13px;display:flex}.nav-item.ativo{color:#fff;background:#344258;font-weight:600}.em-breve{color:#8492aa;margin-left:auto;font-size:9px}.sidebar-bottom{border-top:1px solid #344055;margin-top:auto;padding-top:20px}.perfil-info{align-items:center;gap:11px;padding:0 7px 16px;display:flex}.avatar{color:#283b62;background:#dce4f4;border-radius:50%;flex-shrink:0;place-items:center;width:38px;height:38px;font-weight:700;display:grid}.avatar.pequeno{width:33px;height:33px;font-size:13px}.perfil-texto{min-width:0}.perfil-texto strong{white-space:nowrap;text-overflow:ellipsis;font-size:12px;display:block;overflow:hidden}.perfil-texto span{color:#a8b2c4;font-size:11px}.sair{color:#c1cbdc;background:0 0;border:0;align-items:center;gap:12px;width:100%;padding:12px;font-size:13px;display:flex}.sair:hover{background:#344258;border-radius:8px}.fechar-menu,.menu-mobile{display:none}.main-content{flex:1;min-width:0}.topbar{background:#fff;border-bottom:1px solid #e9edf3;justify-content:space-between;align-items:center;height:76px;padding:0 37px;display:flex}.breadcrumb{color:#364052;font-size:13px;font-weight:600}.breadcrumb span{color:#b3bac7;margin:0 9px}.topbar-right{color:#697586;align-items:center;gap:22px;display:flex}.perfil-badge{color:#49566c;background:#f1f3f8;border-radius:7px;padding:8px 11px;font-size:10px;font-weight:700}.dashboard{max-width:1550px;margin:auto;padding:37px}.cabecalho{justify-content:space-between;align-items:center;gap:15px;margin-bottom:27px;display:flex}.sobretitulo{color:#8390a5;letter-spacing:1.8px;font-size:10px;font-weight:700}.cabecalho h1{letter-spacing:-.8px;margin:9px 0;font-size:29px}.cabecalho p{color:#8390a1;margin:0;font-size:13px}.btn-outline{color:#3b465c;background:#fff;border:1px solid #e0e5ed;border-radius:9px;align-items:center;gap:8px;padding:12px 15px;font-size:12px;font-weight:600;display:flex}.welcome{color:#fff;background:linear-gradient(115deg,#27344b,#425673);border-radius:15px;justify-content:space-between;align-items:center;margin-bottom:23px;padding:27px 31px;display:flex;overflow:hidden}.welcome span{letter-spacing:2px;color:#b8c7dd;font-size:10px}.welcome h2{margin:12px 0 8px;font-size:23px}.welcome p{color:#ced9e9;margin:0;font-size:13px;line-height:1.6}.welcome-decoration{opacity:.23;transform:rotate(-13deg)}.stats-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:17px;margin-bottom:25px;display:grid}.stat-card{background:#fff;border:1px solid #e9edf3;border-radius:13px;padding:21px}.stat-icon{border-radius:10px;place-items:center;width:41px;height:41px;margin-bottom:17px;display:grid}.azul{color:#346ec6;background:#eaf1fd}.laranja{color:#d28a29;background:#fff3e5}.roxo{color:#8062cf;background:#f1ebff}.verde{color:#279b73;background:#e6f7ef}.stat-card p{color:#7d899c;margin:0 0 8px;font-size:12px}.stat-card strong{letter-spacing:-1px;font-size:30px;display:block}.stat-card span{color:#a1aab8;font-size:10px}.tabela-card{background:#fff;border:1px solid #e9edf3;border-radius:14px;overflow:hidden}.tabela-header{justify-content:space-between;align-items:center;padding:23px 25px 18px;display:flex}.tabela-header h2{margin:0 0 7px;font-size:17px}.tabela-header p{color:#929cad;margin:0;font-size:12px}.contador{color:#6b778b;background:#f2f4f8;border-radius:7px;padding:8px 11px;font-size:11px}.filtros{gap:12px;padding:0 25px 20px;display:flex}.busca{color:#a3adbc;border:1px solid #e2e7ef;border-radius:9px;flex:1;align-items:center;gap:10px;padding:0 13px;display:flex}.busca input{background:0 0;border:0;outline:0;width:100%;padding:12px 0;font-size:12px}.filtros select{color:#59677d;background:#fff;border:1px solid #e2e7ef;border-radius:9px;padding:0 13px;font-size:12px}.tabela-scroll{overflow-x:auto}table{border-collapse:collapse;text-align:left;width:100%}th{letter-spacing:.7px;color:#8b96a8;white-space:nowrap;background:#f8f9fc;padding:15px 20px;font-size:10px}td{color:#627087;border-top:1px solid #f0f2f6;padding:19px 20px;font-size:12px}td.protocolo{color:#304b78;white-space:nowrap;font-weight:700}td.assunto{color:#293448;min-width:170px;font-weight:600}.status,.urgencia{white-space:nowrap;background:#f1f3f7;border-radius:20px;padding:6px 10px;font-size:10px;font-weight:700;display:inline-block}.status-aberto{color:#b77a20;background:#fff3e3}.status-em_andamento{color:#4677c0;background:#eaf1ff}.status-concluido,.status-finalizado{color:#269366;background:#e4f7ec}.urgencia-alta,.urgencia-critica{color:#c74f4f;background:#ffe9e9}.urgencia-normal{color:#4677c0;background:#eaf1ff}.urgencia-baixa{color:#438d60;background:#e9f6ee}.vazio{text-align:center;color:#929cad;padding:45px;font-size:13px}.tabela-footer{color:#9ba5b3;border-top:1px solid #eef0f5;padding:18px 25px;font-size:11px}.dashboard-footer{text-align:center;color:#a0a8b6;margin-top:30px;font-size:11px}.alerta,.erro{color:#bb3535;background:#fff0f0;border-radius:8px;margin-bottom:15px;padding:12px;font-size:12px}.login-page,.loading{justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.login-card{background:#fff;border:1px solid #e8ebf0;border-radius:17px;width:100%;max-width:420px;padding:38px;box-shadow:0 15px 50px #23314c0c}.marca-login{color:#fff;background:#192132;margin-bottom:25px}.login-card h1{margin:11px 0;font-size:26px}.login-card>p{color:#8590a2;margin-bottom:28px;font-size:13px}.login-card form{flex-direction:column;gap:9px;display:flex}.login-card label{font-size:12px;font-weight:700}.login-card input{border:1px solid #dde3ec;border-radius:9px;outline:0;margin-bottom:13px;padding:13px}.login-card input:focus{border-color:#526987}.btn-primary{color:#fff;background:#192132;border:0;border-radius:9px;padding:15px;font-weight:600}.login-card .login-footer{color:#9aa4b3;justify-content:center;align-items:center;gap:6px;margin:27px 0 0;font-size:11px;display:flex}@media (width<=1100px){.stats-grid{grid-template-columns:repeat(2,1fr)}.dashboard{padding:25px}}@media (width<=760px){.sidebar{z-index:30;width:258px;height:100vh;transition:left .2s;position:fixed;top:0;left:-280px}.sidebar.aberto{left:0}.fechar-menu,.menu-mobile{color:inherit;background:0 0;border:0;place-items:center;display:grid}.fechar-menu{margin-left:auto}.topbar{justify-content:flex-start;gap:15px;height:65px;padding:0 18px}.topbar-right{gap:12px;margin-left:auto}.dashboard{padding:20px 14px}.cabecalho{align-items:flex-start}.cabecalho h1{font-size:24px}.welcome{padding:22px}.stats-grid{gap:10px}.stat-card{padding:15px}.tabela-header{padding:20px 15px}.filtros{flex-direction:column;padding:0 15px 20px}.filtros select{padding:12px}}@media (width<=420px){.cabecalho{flex-direction:column}.stat-card strong{font-size:25px}.topbar-right .perfil-badge{display:none}}.nav-menu button.nav-item{width:100%;font:inherit;text-align:left;cursor:pointer;background:0 0;border:none}.nav-menu button.nav-item.ativo{color:#fff;background:#344258}.nav-menu button.nav-item:hover:not(.ativo){color:#fff;background:#27344a}.pagina-chamados h1{margin:9px 0;font-size:29px}.pagina-chamados>p{color:#8390a1;margin-bottom:28px;font-size:13px}.chamados-placeholder{text-align:center;color:#8190a5;flex-direction:column;justify-content:center;align-items:center;min-height:320px;padding:55px 20px;display:flex}.chamados-placeholder h2{color:#293448;margin:18px 0 7px;font-size:19px}.chamados-placeholder p{font-size:13px}.linha-clicavel{cursor:pointer}.linha-clicavel:hover{background:#f5f8fc}.detalhes-overlay{z-index:100;background:#0e172773;justify-content:flex-end;display:flex;position:fixed;inset:0}.detalhes-painel{background:#fff;width:min(540px,100%);height:100vh;padding:30px;overflow-y:auto;box-shadow:-15px 0 45px #0000001a}.detalhes-topo{border-bottom:1px solid #e9edf3;justify-content:space-between;align-items:flex-start;margin-bottom:25px;padding-bottom:22px;display:flex}.detalhes-topo h2{margin:8px 0 0;font-size:22px}.detalhes-fechar{color:#35435b;cursor:pointer;background:#f2f4f8;border:0;border-radius:9px;place-items:center;width:36px;height:36px;display:grid}.detalhes-protocolo{background:#f3f6fb;border-radius:12px;margin-bottom:24px;padding:20px}.detalhes-protocolo span,.detalhes-grid span{color:#8996aa;letter-spacing:1px;margin-bottom:8px;font-size:10px;display:block}.detalhes-protocolo strong{color:#263c61;font-size:18px}.detalhes-grid{grid-template-columns:1fr 1fr;gap:18px;margin-bottom:26px;display:grid}.detalhes-grid p{margin:0;font-size:13px;font-weight:600}.detalhes-secao{border-top:1px solid #edf0f5;padding:20px 0}.detalhes-secao h3{color:#27344b;margin:0 0 12px;font-size:13px}.detalhes-secao p{color:#59677d;overflow-wrap:anywhere;white-space:pre-wrap;margin:5px 0;font-size:13px;line-height:1.7}.texto-secundario{color:#9aa5b5!important}@media (width<=540px){.detalhes-painel{padding:20px}}.anexos-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:15px;display:grid}.anexo-card{background:#f9fafc;border:1px solid #e5eaf1;border-radius:11px;overflow:hidden}.anexo-card a{color:#34435a;flex-direction:column;text-decoration:none;display:flex}.anexo-card img{object-fit:cover;background:#eef1f5;width:100%;height:125px}.anexo-arquivo{background:#edf2f8;justify-content:center;align-items:center;height:125px;display:flex}.anexo-card span{overflow-wrap:anywhere;padding:10px 10px 0;font-size:11px;font-weight:600}.anexo-card small{color:#7089b1;padding:7px 10px 12px;font-size:10px}.anexo-card:hover{border-color:#93a9c9}.anexo-indisponivel{flex-direction:column;gap:8px;padding:15px;display:flex}.anexo-indisponivel small{color:#b45a5a}.form-atendimento{flex-direction:column;gap:10px;margin-top:14px;display:flex}.form-atendimento label{color:#34435a;font-size:12px;font-weight:600}.form-atendimento select,.form-atendimento textarea{color:#293448;background:#fff;border:1px solid #dde3ec;border-radius:9px;outline:none;width:100%;padding:12px;font-size:13px}.form-atendimento textarea{resize:vertical;min-height:100px;line-height:1.6}.form-atendimento select:focus,.form-atendimento textarea:focus{border-color:#627da5;box-shadow:0 0 0 3px #627da51f}.contagem-caracteres{text-align:right;color:#929cad;font-size:10px}.btn-salvar-atendimento{color:#fff;background:#26364f;border:0;border-radius:9px;padding:13px;font-size:13px;font-weight:600}.btn-salvar-atendimento:disabled{opacity:.55;cursor:not-allowed}.sucesso-atendimento{background:#eaf8ef;border-radius:8px;padding:11px 12px;color:#217b56!important;font-size:12px!important}.historico-lista{flex-direction:column;gap:0;margin-top:15px;display:flex}.historico-item{gap:13px;padding:0 0 23px;display:flex;position:relative}.historico-item:not(:last-child):before{content:"";background:#e0e7f0;width:1px;position:absolute;top:14px;bottom:0;left:6px}.historico-marcador{z-index:1;background:#466b9e;border:3px solid #dfe9f8;border-radius:50%;flex:0 0 13px;width:13px;height:13px;margin-top:3px;position:relative}.historico-informacoes{flex:1;min-width:0}.historico-informacoes strong{color:#26344c;margin-bottom:5px;font-size:12px;display:block}.historico-informacoes small{color:#8995a8;font-size:11px;display:block}.historico-informacoes p{white-space:pre-wrap;overflow-wrap:anywhere;background:#f6f8fc;border-radius:8px;margin:10px 0 0;padding:11px 13px;font-size:12px}.pagina-usuarios .tabela-card{margin-top:24px}.usuarios-acoes{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.usuarios-btn-novo,.usuarios-btn-salvar{cursor:pointer;justify-content:center;align-items:center;gap:8px;width:auto;padding:11px 18px;display:inline-flex}.usuarios-form{background:#fafbfc;border:1px solid #e5e7eb;border-radius:14px;margin:18px 22px 24px;padding:22px}.usuarios-form h3{margin:0 0 18px;font-size:17px}.usuarios-form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}.usuarios-form-grid label{color:#374151;flex-direction:column;gap:7px;font-size:13px;font-weight:600;display:flex}.usuarios-form-grid input,.usuarios-form-grid select{color:#111827;width:100%;min-width:0;font:inherit;background:#fff;border:1px solid #d7dce3;border-radius:9px;padding:11px 12px;font-weight:400}.usuarios-form-grid input:focus,.usuarios-form-grid select:focus{outline-offset:1px;outline:2px solid #c1ccff}.usuarios-form-grid select:disabled{color:#707683;background:#f2f3f5}.usuarios-ajuda{color:#667085;margin:14px 0;font-size:12px}.usuario-situacao{border-radius:20px;padding:5px 10px;font-size:12px;font-weight:600;display:inline-block}.usuario-situacao.ativo{color:#166534;background:#dcfce7}.usuario-situacao.inativo{color:#6b7280;background:#f3f4f6}@media (width<=750px){.usuarios-form-grid{grid-template-columns:1fr}.usuarios-form{margin:12px;padding:16px}.usuarios-acoes{width:100%}}.usuarios-form-edicao{border-top:1px solid #e7e9ee}.usuarios-edicao-cabecalho{justify-content:space-between;align-items:center;gap:16px;margin-bottom:18px;display:flex}.usuarios-edicao-cabecalho h3{margin:0 0 5px}.usuarios-edicao-cabecalho p{color:#687184;margin:0;font-size:13px}.usuarios-botao-editar{color:#303d57;font:inherit;cursor:pointer;white-space:nowrap;background:#fff;border:1px solid #d8dde7;border-radius:8px;justify-content:center;align-items:center;gap:7px;padding:8px 11px;font-size:13px;font-weight:600;display:inline-flex}.usuarios-botao-editar:hover{background:#f3f5f9;border-color:#bfc8d7}.usuarios-botao-editar:disabled{opacity:.55;cursor:not-allowed}.usuarios-status-edicao{flex-direction:column;gap:10px;display:flex}.usuarios-checkbox-linha{align-items:center;gap:10px;font-size:14px;font-weight:500;display:flex}.usuarios-checkbox-linha input[type=checkbox]{accent-color:#303d57;cursor:pointer;width:17px;height:17px}@media (width<=640px){.usuarios-edicao-cabecalho{flex-direction:column;align-items:flex-start}}.participantes-secao{padding:24px 0}.participantes-cabecalho{align-items:center;gap:12px;margin-bottom:23px;display:flex}.participantes-icone,.perfil-icone{color:#344e74;background:#edf2f9;border-radius:11px;flex:none;place-items:center;width:39px;height:39px;display:grid}.participantes-cabecalho h3{color:#1e293b;margin:0 0 5px;font-size:15px}.participantes-cabecalho p{color:#8290a2;margin:0;font-size:12px}.participantes-bloco{margin:0 0 20px}.participantes-rotulo{letter-spacing:1.1px;color:#8793a6;margin-bottom:11px;font-size:10px;font-weight:750;display:block}.participantes-chips{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.participantes-chips small{color:#9ca7b7;font-size:11px}.participantes-chip{border-radius:9px;align-items:center;gap:7px;padding:9px 12px;font-size:12px;font-weight:650;display:inline-flex}.participantes-chip.principal{color:#2d4c78;background:#eaf0f9;border:1px solid #d7e3f3}.participantes-chip.participante{color:#36465d;background:#f6f8fb;border:1px solid #dfe6ef;padding:5px 6px 5px 11px}.participantes-chip button{color:#7d8a9e;background:0 0;border:0;border-radius:6px;place-items:center;width:25px;height:25px;display:grid}.participantes-chip button:hover:not(:disabled){color:#bd3b3b;background:#fce9e9}.participantes-adicionar{background:#f9fbfd;border:1px solid #e8edf4;border-radius:13px;padding:17px}.participantes-adicionar>label{color:#31415a;margin-bottom:11px;font-size:12px;font-weight:700;display:block}.participantes-form{align-items:stretch;gap:9px;display:flex}.participantes-form select{color:#43516a;background:#fff;border:1px solid #dce3ec;border-radius:9px;outline:0;flex:1;width:100%;min-width:0;padding:11px 12px;font-size:12px}.participantes-form select:focus{border-color:#7893b8;box-shadow:0 0 0 3px #5677a51f}.participantes-form .btn-primary{white-space:nowrap;justify-content:center;align-items:center;gap:6px;padding:11px 15px;font-size:12px;display:inline-flex}.participantes-ajuda{align-items:flex-start;gap:7px;display:flex;color:#8895a7!important;margin:11px 0 0!important;font-size:11px!important;line-height:1.5!important}.participantes-ajuda svg{flex-shrink:0;margin-top:1px}.perfil-overlay{background:#0f192b8c}.perfil-painel{width:min(580px,100%);padding:0}.perfil-cabecalho{justify-content:space-between;align-items:flex-start;gap:18px;padding:31px 31px 23px;display:flex}.perfil-cabecalho h2{letter-spacing:-.6px;color:#1e293b;margin:7px 0 6px;font-size:25px}.perfil-cabecalho p{color:#8995a7;margin:0;font-size:12px}.perfil-identidade{background:#f5f7fb;border:1px solid #e9eef5;border-radius:13px;align-items:center;gap:14px;margin:0 31px;padding:18px 21px;display:flex}.perfil-avatar-grande{color:#fff;letter-spacing:1px;background:#283850;border-radius:16px;flex-shrink:0;place-items:center;width:54px;height:54px;font-size:18px;font-weight:800;display:grid}.perfil-identidade-texto{flex-direction:column;gap:4px;min-width:0;display:flex}.perfil-identidade-texto strong{color:#263347;font-size:15px}.perfil-identidade-texto span{color:#8592a4;overflow-wrap:anywhere;font-size:12px}.perfil-identidade-texto small{color:#3f5a80;align-self:flex-start;font-size:10px;font-weight:750}.perfil-form{padding:27px 31px 30px}.perfil-secao-titulo{align-items:center;gap:11px;margin-bottom:18px;display:flex}.perfil-secao-titulo .perfil-icone{width:37px;height:37px}.perfil-secao-titulo h3{color:#263449;margin:0 0 4px;font-size:14px}.perfil-secao-titulo p{color:#919caf;margin:0;font-size:11px}.perfil-campos-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:13px;display:grid}.perfil-campo{color:#42516a;flex-direction:column;gap:8px;margin-bottom:16px;font-size:12px;font-weight:700;display:flex}.perfil-campo span em{color:#98a3b3;font-size:11px;font-style:normal;font-weight:500}.perfil-campo input{color:#263449;background:#fff;border:1px solid #dce3ed;border-radius:9px;outline:none;width:100%;min-width:0;padding:13px;font-size:13px;font-weight:450;transition:border-color .15s,box-shadow .15s}.perfil-campo input:focus{border-color:#7d9abb;box-shadow:0 0 0 3px #5b7fad1f}.perfil-campo input::placeholder{color:#a1acbb}.perfil-separador{background:#e9edf3;height:1px;margin:10px 0 26px}.perfil-alterar-toggle{color:#33435a;text-align:left;background:#f8fafd;border:1px solid #e2e8f0;border-radius:11px;align-items:center;gap:12px;width:100%;margin-bottom:13px;padding:13px;display:flex}.perfil-alterar-toggle:hover{background:#f0f5fb}.perfil-toggle-icone{color:#425b80;background:#e8eef7;border-radius:8px;flex-shrink:0;place-items:center;width:32px;height:32px;display:grid}.perfil-alterar-toggle>span:nth-child(2){flex-direction:column;flex:1;gap:3px;display:flex}.perfil-alterar-toggle strong{font-size:12px}.perfil-alterar-toggle small{color:#8b97a7;font-size:11px;font-weight:400}.perfil-toggle-sinal{color:#62718a;font-size:20px;line-height:1}.perfil-senhas-novas{border:1px solid #e9edf4;border-radius:11px;margin-bottom:15px;padding:15px 15px 0}.perfil-rodape{border-top:1px solid #e9edf4;margin-top:23px;padding-top:22px}.perfil-salvar{width:100%;padding:15px;font-size:13px;display:block}@media (width<=580px){.perfil-cabecalho{padding:24px 20px 19px}.perfil-identidade{margin:0 20px}.perfil-form{padding:24px 20px}.perfil-campos-grid{grid-template-columns:1fr;gap:0}.participantes-form{flex-direction:column}.participantes-form .btn-primary{width:100%}}.conversa-secao{padding-top:25px}.conversa-cabecalho{justify-content:space-between;align-items:center;gap:12px;margin-bottom:17px;display:flex}.conversa-cabecalho h3{color:#243249;letter-spacing:-.25px;margin:6px 0 5px;font-size:18px}.conversa-cabecalho p{color:#8793a5;margin:0;font-size:11px;line-height:1.5}.conversa-contador{color:#66758a;background:#f2f5fa;border-radius:8px;flex-shrink:0;padding:7px 10px;font-size:10px;font-weight:700}.conversa-mensagens{background:#f7f9fc;border:1px solid #e7edf4;border-radius:15px 15px 5px 5px;flex-direction:column;gap:13px;padding:22px 16px 25px;display:flex}.conversa-vazia{text-align:center;color:#8794a6;background:#f8fafc;border:1px dashed #dce5ef;border-radius:11px;padding:28px 14px;font-size:12px}.conversa-dia{justify-content:center;margin:11px 0 16px;display:flex}.conversa-dia span{color:#64748b;background:#e8edf4;border-radius:999px;padding:6px 13px;font-size:10px;font-weight:650;display:inline-block}.conversa-entrada{flex-direction:column;gap:6px;display:flex}.conversa-mensagem{overflow-wrap:anywhere;background:#fff;border:1px solid #dfe6ee;border-radius:15px 15px 15px 4px;align-self:flex-start;width:fit-content;min-width:135px;max-width:86%;padding:12px 14px 9px;box-shadow:0 2px 7px #1e304b09}.conversa-proprio{background:#e4eefb;border-color:#d1e0f2;border-radius:15px 15px 4px;align-self:flex-end}.conversa-solicitante{background:#e2f4e9;border-color:#cbe8d7;align-self:flex-start}.conversa-meta{flex-wrap:wrap;align-items:center;gap:7px;margin-bottom:7px;display:flex}.conversa-meta strong{color:#2c3b51;font-size:11px;font-weight:750}.conversa-origem{color:#467a61;background:#ccead8;border-radius:5px;padding:3px 6px;font-size:9px;font-weight:700}.conversa-proprio .conversa-origem{color:#3a5e88;background:#cfdef3}.conversa-status{color:#536782;background:#ffffffa6;border:1px solid #dce5ef;border-radius:7px;margin-bottom:7px;padding:7px 9px;font-size:11px;font-weight:650;line-height:1.45}.conversa-mensagem .conversa-texto{color:#29384d;white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:13px;line-height:1.6}.conversa-horario{text-align:right;color:#7c8ca1;margin-top:6px;font-size:10px;display:block}.conversa-evento{color:#748195;text-align:center;background:#ebeff5;border-radius:999px;justify-content:center;align-self:center;align-items:center;gap:7px;width:fit-content;max-width:94%;padding:7px 11px;font-size:10px;line-height:1.4;display:flex}.conversa-evento-icone{font-size:11px}.conversa-evento time{color:#a1adbd;white-space:nowrap;font-size:9px}.conversa-composer{background:#fff;border:1px solid #e5ebf3;border-radius:5px 5px 14px 14px;margin-top:-1px;padding:20px}.conversa-composer h3{font-size:14px}.conversa-composer .form-atendimento textarea{min-height:90px}.conversa-composer .btn-salvar-atendimento{background:#192132;justify-content:center;align-items:center;display:flex}@media (width<=540px){.conversa-cabecalho{align-items:flex-start}.conversa-cabecalho h3{font-size:16px}.conversa-mensagens{padding:14px 10px 19px}.conversa-mensagem{max-width:92%;padding:11px}.conversa-composer{padding:15px 12px}.conversa-evento{border-radius:12px}}.chat-overlay{background:#0c1422a6;justify-content:center;align-items:center;padding:18px}.chat-painel{border-radius:17px;flex-direction:column;width:min(1000px,100%);height:min(900px,100dvh - 36px);padding:0;display:flex;position:relative;overflow:hidden;box-shadow:0 24px 90px #0000003b}.chat-cabecalho{background:#fff;border-bottom:1px solid #e7ebf1;flex-shrink:0;align-items:center;gap:12px;min-height:76px;padding:13px 19px;display:flex}.chat-icone-botao{color:#53617a;cursor:pointer;background:0 0;border:0;border-radius:10px;flex:0 0 39px;place-items:center;width:39px;height:39px;display:grid}.chat-icone-botao:hover,.chat-icone-botao.selecionado{color:#233752;background:#ecf1f8}.chat-avatar,.chat-info-avatar{color:#354c70;background:#dfe9f6;border-radius:50%;flex:none;place-items:center;width:43px;height:43px;font-size:17px;font-weight:800;display:grid}.chat-identificacao{flex-direction:column;flex:1;gap:5px;min-width:0;display:flex}.chat-identificacao strong{text-overflow:ellipsis;white-space:nowrap;color:#24334c;font-size:14px;overflow:hidden}.chat-identificacao span{color:#8090a6;text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.chat-status{flex-shrink:0}.chat-area{overscroll-behavior:contain;background:#eff3f7;flex:1;min-height:0;overflow:auto}.chat-linha{flex-direction:column;gap:14px;max-width:850px;margin:auto;padding:26px 26px 35px;display:flex}.chat-linha-item{display:contents}.chat-dia{justify-content:center;padding:6px 0;display:flex}.chat-dia span{color:#6c7b91;background:#fff;border:1px solid #dee5ed;border-radius:999px;padding:6px 14px;font-size:10px;font-weight:700}.chat-bolha{color:#27364c;overflow-wrap:anywhere;background:#fff;border:1px solid #e1e7ee;border-radius:15px 15px 15px 4px;width:fit-content;min-width:140px;max-width:min(75%,570px);padding:11px 13px 8px;box-shadow:0 2px 5px #1f2f440a}.chat-bolha-propria{background:#dbe9fb;border-color:#c9dbf3;border-radius:15px 15px 4px;align-self:flex-end}.chat-bolha-solicitante{background:#e1f2e6;border-color:#cee6d5;align-self:flex-start}.chat-bolha-equipe,.chat-bolha-arquivo{align-self:flex-start}.chat-bolha-remetente{color:#3b587b;flex-wrap:wrap;align-items:center;gap:7px;margin-bottom:7px;font-size:11px;font-weight:800;display:flex}.chat-bolha-solicitante .chat-bolha-remetente{color:#397457}.chat-etiqueta{color:#607b9b;background:#edf2f8;border-radius:6px;padding:3px 6px;font-size:9px;font-weight:700}.chat-assunto{color:#24344b;margin:7px 0;font-size:13px;display:block}.chat-bolha p{white-space:pre-wrap;margin:5px 0 7px;font-size:13px;line-height:1.6}.chat-bolha time{text-align:right;color:#7b8ca0;margin-top:6px;font-size:10px;display:block}.chat-indicacao-status{color:#65758c;background:#ffffffa6;border-radius:8px;margin-bottom:9px;padding:7px 9px;font-size:11px;display:block}.chat-evento{color:#687a91;text-align:center;background:#e1e7ef;border-radius:99px;justify-content:center;align-self:center;align-items:center;gap:9px;max-width:85%;padding:8px 13px;font-size:11px;display:flex}.chat-evento time{opacity:.8;font-size:10px}.chat-anexos-inline{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin-top:12px;display:grid}.chat-anexo{color:#344760;overflow-wrap:anywhere;background:#ffffffbf;border:1px solid #dbe3ed;border-radius:10px;flex-direction:column;gap:7px;max-width:250px;padding:7px;font-size:11px;font-weight:650;text-decoration:none;display:flex}.chat-anexo img{object-fit:cover;border-radius:6px;width:100%;max-width:100%;max-height:190px;display:block}.chat-anexo-imagem{min-width:130px}.chat-anexo-arquivo{flex-direction:row;align-items:center;padding:11px}.chat-anexo-indisponivel{flex-direction:row;align-items:center;max-width:100%}.chat-anexo span{line-height:1.3}.chat-rodape{background:#fff;border-top:1px solid #e1e7ef;flex:none;padding:12px 21px 14px}.chat-form{flex-direction:column;gap:7px;max-width:850px;margin:auto;display:flex}.chat-resposta-principal{align-items:flex-end;gap:9px;display:flex}.chat-anexo-upload{cursor:pointer;color:#526887;background:#f0f4f9;border-radius:11px;flex:0 0 44px;place-items:center;width:44px;height:44px;display:grid}.chat-anexo-upload:hover{background:#e6edf8}.chat-anexo-upload input{opacity:0;width:1px;height:1px;position:absolute}.chat-resposta-principal textarea{resize:none;color:#27364c;background:#f8fafc;border:1px solid #dce4ee;border-radius:12px;outline:none;flex:1;min-height:45px;max-height:110px;padding:12px 14px;font-size:13px;line-height:1.5}.chat-resposta-principal textarea:focus{border-color:#7e9abb;box-shadow:0 0 0 3px #6486b41a}.chat-enviar{color:#fff;background:#192132;border:0;border-radius:11px;flex:none;align-items:center;gap:8px;min-height:44px;padding:11px 18px;font-size:12px;font-weight:700;display:flex}.chat-arquivo-selecionado{color:#536680;background:#eef3fa;border-radius:7px;align-items:center;gap:7px;padding:6px 10px;font-size:11px;display:flex}.chat-arquivo-selecionado span{text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.chat-arquivo-selecionado button{color:#536680;background:0 0;border:0;place-items:center;display:grid}.chat-opcoes-toggle{color:#5c7290;background:0 0;border:0;align-self:flex-start;align-items:center;gap:5px;padding:6px 0 0;font-size:11px;font-weight:650;display:flex}.chat-status-form{align-items:center;gap:10px;font-size:12px;display:flex}.chat-status-form select{background:#fff;border:1px solid #dce3eb;border-radius:8px;padding:9px 11px}.chat-feedback{text-align:center;color:#75859a;padding:12px;font-size:12px}.chat-info-camada{z-index:3;background:#16223640;justify-content:flex-end;display:flex;position:absolute;inset:0}.chat-info-painel{background:#fff;flex-direction:column;width:min(440px,100%);height:100%;display:flex;box-shadow:-14px 0 40px #1423361f}.chat-info-topo{border-bottom:1px solid #e7ebf1;justify-content:space-between;align-items:center;padding:25px;display:flex}.chat-info-topo h2{margin:7px 0 0;font-size:18px}.chat-info-conteudo{padding:23px;overflow:auto}.chat-info-avatar{width:65px;height:65px;margin:0 auto 12px;font-size:22px}.chat-info-conteudo>h3{text-align:center;margin:0 0 10px;font-size:16px}.chat-info-conteudo>.status{margin:0 auto 22px;display:table}.chat-info-dados{border-top:1px solid #edf0f5;margin:0;padding:7px 0}.chat-info-dados div{border-bottom:1px solid #edf0f5;padding:13px 1px}.chat-info-dados dt{letter-spacing:.5px;color:#8996a9;text-transform:uppercase;font-size:10px;font-weight:750}.chat-info-dados dd{white-space:pre-wrap;overflow-wrap:anywhere;color:#2f405a;margin:6px 0 0;font-size:12px;line-height:1.5}.chat-info-secao{padding-top:23px}.chat-info-secao h3{align-items:center;gap:9px;margin:0 0 13px;font-size:13px;display:flex}.chat-info-chips{padding:11px 0}.chat-info-secao .participantes-form{padding-top:12px}.chat-info-anexos{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.chat-info-anexos .chat-anexo{min-width:0}@media (width<=700px){.chat-overlay{padding:0}.chat-painel{border-radius:0;width:100%;height:100dvh}.chat-cabecalho{gap:6px;padding:10px}.chat-avatar{width:36px;height:36px}.chat-status{display:none}.chat-linha{padding:17px 11px 30px}.chat-bolha{max-width:91%}.chat-rodape{padding:11px}.chat-enviar span{display:none}.chat-enviar{padding:11px}.chat-anexos-inline{grid-template-columns:1fr}}.chat-responsavel-cabecalho{color:#405572;text-overflow:ellipsis;white-space:nowrap;background:#eef3fa;border-radius:20px;align-items:center;gap:7px;min-width:0;max-width:220px;padding:7px 10px;font-size:11px;font-weight:650;display:inline-flex;overflow:hidden}.chat-responsavel-cabecalho svg{flex-shrink:0}.chat-responsavel-card{background:linear-gradient(130deg,#f8faff,#fff);border:1px solid #e1e8f1;border-radius:15px;margin:20px 0;padding:18px}.chat-responsavel-titulo{color:#293b58;align-items:center;gap:11px;display:flex}.chat-responsavel-titulo>svg{color:#496c9e;flex:none}.chat-responsavel-titulo strong,.chat-responsavel-titulo small,.chat-responsavel-atual strong,.chat-responsavel-atual small{display:block}.chat-responsavel-titulo strong{font-size:13px}.chat-responsavel-titulo small{color:#8994a6;margin-top:3px;font-size:11px}.chat-responsavel-atual{background:#fff;border:1px solid #eef1f6;border-radius:11px;align-items:center;gap:11px;margin-top:16px;padding:12px;display:flex}.chat-responsavel-avatar{color:#2a4978;background:#dce7f7;border-radius:50%;flex:none;place-items:center;width:39px;height:39px;font-weight:750;display:grid}.chat-responsavel-atual strong{color:#2c3a52;font-size:13px}.chat-responsavel-atual small{color:#8994a6;margin-top:3px;font-size:11px}.chat-responsavel-escolha{color:#50617a;flex-direction:column;gap:7px;margin-top:15px;font-size:11px;font-weight:650;display:flex}.chat-responsavel-escolha select{color:#27384e;background:#fff;border:1px solid #dce3ee;border-radius:9px;outline:none;width:100%;padding:12px;font-size:13px}.chat-responsavel-escolha select:focus{border-color:#7694bc;box-shadow:0 0 0 3px #dae6f7}.chat-responsavel-salvando{color:#54759a;margin-top:8px;display:block}.chamado-responsavel-celula{color:#415775;min-width:145px;font-weight:600}.sem-responsavel{color:#a2a9b5;font-weight:400}@media (width<=760px){.chat-responsavel-cabecalho{max-width:125px;padding:5px 7px;font-size:10px}}.sla-badge{white-space:nowrap;border-radius:999px;align-items:center;gap:5px;width:max-content;max-width:100%;padding:6px 9px;font-size:10px;font-weight:750;display:inline-flex}.sla-badge svg{flex-shrink:0}.sla-atrasado{color:#b13d48;background:#fee9e9}.sla-perto{color:#a76312;background:#fff0d9}.sla-no-prazo{color:#268057;background:#e8f6ed}.sla-concluido{color:#436b9e;background:#e7f0ff}.sla-sem{color:#777f8d;background:#f0f2f5}.sla-celula{min-width:155px}.sla-celula small{color:#8996a8;margin-top:6px;font-size:10px;display:block}.chat-cabecalho>.sla-badge{flex-shrink:0}.chat-info-dados dd .sla-badge{vertical-align:middle}@media (width<=900px){.chat-cabecalho>.sla-badge{display:none}.sla-celula{min-width:140px}}.relatorios-pagina{flex-direction:column;gap:20px;min-width:0;display:flex}.relatorios-cabecalho{margin-bottom:0}.relatorios-toolbar{background:#fff;border:1px solid #e6ebf2;border-radius:14px;flex-wrap:wrap;align-items:end;gap:12px;padding:16px 19px;display:flex}.relatorios-toolbar label{color:#6d7c92;flex-direction:column;gap:7px;font-size:11px;font-weight:700;display:flex}.relatorios-toolbar select,.relatorios-toolbar input{color:#2a3750;background:#fff;border:1px solid #dce3ed;border-radius:9px;min-height:39px;padding:10px 12px;font-size:12px}.relatorios-toolbar .btn-primary{padding:11px 18px;font-size:12px}.relatorios-escopo{color:#8190a5;align-self:center;margin-left:auto;font-size:11px}.relatorios-cards{grid-template-columns:repeat(4,minmax(0,1fr));gap:15px;display:grid}.relatorios-kpi{background:#fff;border:1px solid #e5eaf2;border-radius:14px;flex-direction:column;align-items:start;gap:9px;min-width:0;padding:19px;display:flex}.relatorios-kpi .stat-icon{margin-bottom:3px}.relatorios-kpi>span{color:#76849a;font-size:12px}.relatorios-kpi>strong{color:#253148;letter-spacing:-.7px;font-size:28px}.relatorios-paineis{grid-template-columns:1.15fr .85fr;gap:17px;min-width:0;display:grid}.relatorios-painel{background:#fff;border:1px solid #e6ebf2;border-radius:14px;min-width:0;padding:22px 24px;overflow:hidden}.relatorios-painel-topo{margin-bottom:20px}.relatorios-painel-topo h2{color:#24334b;margin:0 0 6px;font-size:16px}.relatorios-painel-topo small{color:#94a0b0;font-size:11px}.relatorios-barras{flex-direction:column;gap:15px;max-height:340px;padding-right:5px;display:flex;overflow:auto}.relatorios-barra-linha{color:#53637b;grid-template-columns:125px minmax(0,1fr) 30px;align-items:center;gap:12px;font-size:12px;display:grid}.relatorios-barra-linha>span{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.relatorios-barra-linha b{text-align:right;color:#27364f;font-size:12px}.relatorios-trilho{background:#edf2f8;border-radius:8px;height:12px;overflow:hidden}.relatorios-barra{background:linear-gradient(90deg,#506e9a,#284060);border-radius:8px;min-width:2px;height:100%}.relatorios-resumo-linha{color:#738198;border-bottom:1px solid #eef1f6;justify-content:space-between;align-items:center;gap:12px;padding:12px 0;font-size:12px;display:flex}.relatorios-resumo-linha strong{color:#283b58;text-align:right;font-size:15px}.relatorios-legenda,.relatorios-observacao{color:#8490a4;font-size:11px;line-height:1.6}.relatorios-legenda{margin-top:18px}.relatorios-tendencia{border-bottom:1px solid #e4eaf3;align-items:end;gap:2px;height:160px;padding:0 3px;display:flex;overflow:hidden}.relatorios-dia{flex:1;align-items:end;min-width:2px;height:100%;display:flex}.relatorios-coluna{background:#7994ba;border-radius:3px 3px 0 0;width:100%;min-height:2px}.relatorios-dia:hover .relatorios-coluna{background:#29496f}.relatorios-grafico-eixo{color:#94a0b0;justify-content:space-between;margin-top:9px;font-size:10px;display:flex}.relatorios-tabela-rolagem{overflow-x:auto}.relatorios-tabela{border-collapse:collapse;width:100%}.relatorios-tabela th{color:#8290a4;background:#f7f9fc;padding:12px;font-size:10px}.relatorios-tabela td{color:#4b5b74;padding:14px 12px;font-size:12px}.relatorios-tabela td:first-child{color:#263b57;font-weight:700}.relatorios-vazio,.relatorios-sem-dados{color:#8995a5;text-align:center;padding:35px;font-size:13px}.relatorios-observacao{margin:0 3px 20px}@media (width<=1100px){.relatorios-cards{grid-template-columns:repeat(2,minmax(0,1fr))}.relatorios-paineis{grid-template-columns:1fr}}@media (width<=650px){.relatorios-cards{gap:9px}.relatorios-kpi{padding:14px}.relatorios-kpi>strong{font-size:23px}.relatorios-painel{padding:17px}.relatorios-escopo{width:100%;margin-left:0}.relatorios-barra-linha{grid-template-columns:87px minmax(0,1fr) 25px;gap:7px}.relatorios-cabecalho{flex-direction:column;align-items:start}}.chat-tipo-mensagem{background:#f1f4f8;border-radius:10px;flex-wrap:wrap;align-items:center;gap:5px;width:max-content;max-width:100%;padding:4px;display:flex}.chat-tipo-mensagem button{color:#62728a;background:0 0;border:0;border-radius:8px;padding:9px 13px;font-size:12px;font-weight:700;transition:background .15s}.chat-tipo-mensagem button.ativo{color:#273a56;background:#fff;box-shadow:0 1px 5px #1422371f}.chat-tipo-mensagem button:last-child.ativo{color:#795116;background:#fff0c9}.chat-aviso-privado{color:#8d641f;margin:6px 1px 8px;font-size:11px;line-height:1.5}.chat-form-interno .chat-resposta-principal{background:#fff9eb;border-color:#e7c884}.chat-form-interno .chat-resposta-principal:focus-within{border-color:#ca9c47;box-shadow:0 0 0 3px #daac531f}.chat-form-interno .chat-enviar{color:#fff;background:#9b732e}.chat-bolha-interna{border:1px solid #e9d198;border-radius:14px;max-width:77%;margin:10px auto;box-shadow:0 1px 5px #67512214;color:#614519!important;background:#fff2ce!important}.chat-bolha-interna .chat-bolha-remetente{color:#7e5b20!important}.chat-bolha-interna p{color:#59451e!important}.chat-etiqueta-interna{color:#78531c!important;background:#f4dfab!important}@media (width<=700px){.chat-tipo-mensagem{width:100%}.chat-tipo-mensagem button{flex:1;padding:10px 6px;font-size:11px}.chat-bolha-interna{max-width:94%}}.sla-config-root{margin:25px 0 32px}.sla-config-cabecalho{justify-content:space-between;align-items:center;gap:15px;margin-bottom:18px;display:flex}.sla-config-cabecalho h2{color:#26344c;margin:7px 0;font-size:22px}.sla-config-cabecalho p{color:#8390a1;margin:0;font-size:12px}.sla-config-card{background:#fff;border:1px solid #e6eaf1;border-radius:13px;margin-bottom:16px;padding:24px}.sla-config-card h3{color:#27344b;align-items:center;gap:9px;margin:0 0 9px;font-size:16px;display:flex}.sla-config-desc{color:#8491a2;margin:0 0 19px;font-size:12px;line-height:1.6}.sla-config-tabela-head,.sla-config-tabela-linha{border-bottom:1px solid #e9edf4;grid-template-columns:1fr 1.2fr 1.2fr;align-items:center;gap:15px;padding:12px 6px;display:grid}.sla-config-tabela-head{color:#8290a2;font-size:11px;font-weight:700}.sla-config-tabela-linha strong{font-size:13px}.sla-config-tabela-linha input,.sla-config-turno input,.sla-config-adicionar-data input{color:#293448;background:#fff;border:1px solid #dce4ec;border-radius:8px;width:100%;max-width:250px;padding:11px 12px;font-size:13px}.sla-config-mobile-label{display:none}.sla-config-dias{flex-wrap:wrap;gap:9px;margin:16px 0 24px;display:flex}.sla-config-dias label{cursor:pointer;background:#f8fafc;border:1px solid #dce4ed;border-radius:8px;align-items:center;gap:7px;padding:10px 12px;font-size:12px;font-weight:650;display:flex}.sla-config-dias label.marcado{background:#ebf2fb;border-color:#b4c8e4}.sla-config-dias input{accent-color:#283d60}.sla-config-turnos{flex-direction:column;gap:10px;margin-bottom:13px;display:flex}.sla-config-turno{flex-wrap:wrap;align-items:end;gap:12px;display:flex}.sla-config-turno>span{min-width:82px;padding-bottom:13px;font-size:12px;font-weight:700}.sla-config-turno label{color:#65758a;flex-direction:column;gap:5px;font-size:11px;display:flex}.sla-config-turno input{width:130px}.sla-config-turno button{height:41px}.sla-config-switch{border-bottom:1px solid #edf0f4;justify-content:space-between;align-items:center;gap:20px;padding:14px 2px;display:flex}.sla-config-switch>span{flex-direction:column;gap:4px;display:flex}.sla-config-switch strong{color:#2c3950;font-size:13px}.sla-config-switch small{color:#8190a1;font-size:11px}.sla-config-switch input{accent-color:#304c71;width:18px;height:18px}.sla-config-adicionar-data{flex-wrap:wrap;gap:10px;margin:14px 0;display:flex}.sla-config-feriados{flex-wrap:wrap;gap:8px;display:flex}.sla-config-feriados>div{background:#f3f6fa;border:1px solid #e4e9f1;border-radius:8px;align-items:center;gap:9px;padding:7px 9px;font-size:12px;display:flex}.sla-config-feriados button{color:#9a5260;background:0 0;border:0;place-items:center;display:grid}.sla-config-feriados small{color:#8b96a5;font-size:12px}.sla-config-rodape{justify-content:space-between;align-items:center;gap:20px;padding:14px 0 20px;display:flex}.sla-config-rodape p{color:#79869a;max-width:600px;font-size:11px;line-height:1.6}.sla-config-rodape>div{gap:8px;display:flex}.sla-config-rodape .btn-primary{white-space:nowrap;align-items:center;gap:9px;display:flex}.sla-config-sucesso{color:#267753;background:#e8f7ef;border-radius:8px;margin:12px 0;padding:13px;font-size:12px}.sla-config-historico{flex-direction:column;gap:8px;display:flex}.sla-config-historico>div{background:#f7f9fc;border-radius:7px;flex-wrap:wrap;align-items:center;gap:12px;padding:12px;font-size:12px;display:flex}.sla-config-historico small{color:#8c97aa}.sla-config-historico span{color:#5c6878}@media (width<=760px){.sla-config-card{padding:17px}.sla-config-tabela-head{display:none}.sla-config-tabela-linha{grid-template-columns:1fr 1fr;gap:10px}.sla-config-tabela-linha strong{grid-column:1/-1}.sla-config-mobile-label{color:#778395;margin-bottom:6px;font-size:10px;display:block}.sla-config-cabecalho,.sla-config-rodape{flex-direction:column;align-items:flex-start}.sla-config-rodape>div{justify-content:flex-end;width:100%}}.chat-reabertura-area{background:#fff;border-top:1px solid #e7ecf3;flex:none;padding:12px 20px}.chat-reabertura-abrir{color:#2f4b70;background:#f8faff;border:1px solid #dce5f0;border-radius:10px;justify-content:center;align-items:center;gap:9px;min-height:41px;padding:10px 16px;font-size:12px;font-weight:700;transition:background .15s,border-color .15s;display:inline-flex}.chat-reabertura-abrir:hover{background:#edf4ff;border-color:#b9cde8}.chat-reabertura-card{background:#fff;border:1px solid #dfe8f4;border-radius:15px;overflow:hidden;box-shadow:0 4px 18px #1f33510b}.chat-reabertura-cabecalho{background:linear-gradient(110deg,#f0f6fd,#f9fbff);border-bottom:1px solid #e7eef7;align-items:center;gap:13px;padding:17px 20px;display:flex}.chat-reabertura-icone{color:#285c99;background:#e1ecfa;border-radius:12px;flex:0 0 42px;place-items:center;width:42px;height:42px;display:grid}.chat-reabertura-titulos{flex:1;min-width:0}.chat-reabertura-titulos h3{color:#243953;margin:0 0 4px;font-size:16px;font-weight:750}.chat-reabertura-titulos p{color:#73849b;margin:0;font-size:11px;line-height:1.5}.chat-reabertura-fechar{color:#7890a9;background:0 0;border:0;border-radius:9px;place-items:center;width:32px;height:32px;display:grid}.chat-reabertura-fechar:hover:not(:disabled){color:#385377;background:#e6edf6}.chat-reabertura-form{flex-direction:column;gap:9px;padding:19px 20px 20px;display:flex}.chat-reabertura-form>label{color:#2c3d55;flex-wrap:wrap;align-items:center;gap:9px;font-size:12px;font-weight:750;display:flex}.chat-reabertura-obrigatorio{color:#5174a3;background:#edf3fa;border-radius:999px;padding:4px 8px;font-size:10px;font-weight:700}.chat-reabertura-ajuda{color:#8190a5;margin:0 0 4px;font-size:11px;line-height:1.5}.chat-reabertura-form textarea{color:#2b3a52;width:100%;min-height:94px;font:inherit;resize:vertical;background:#fcfdff;border:1px solid #d9e2ee;border-radius:11px;outline:none;padding:13px 14px;font-size:12px;line-height:1.6;transition:border-color .15s,box-shadow .15s;display:block}.chat-reabertura-form textarea::placeholder{color:#9ba9bb}.chat-reabertura-form textarea:focus{border-color:#7e9dc6;box-shadow:0 0 0 3px #3f69a51a}.chat-reabertura-form textarea[aria-invalid=true]{border-color:#c85c5c}.chat-reabertura-contador{color:#93a0b0;justify-content:space-between;gap:10px;font-size:10px;display:flex}.chat-reabertura-erro{color:#a43e3e;background:#fff0f0;border-radius:8px;margin:2px 0 0;padding:10px 12px;font-size:11px}.chat-reabertura-acoes{justify-content:flex-end;align-items:center;gap:10px;margin-top:7px;display:flex}.chat-reabertura-cancelar{color:#63748c;background:#fff;border:1px solid #dde5ee;border-radius:10px;padding:12px 17px;font-size:12px;font-weight:700}.chat-reabertura-cancelar:hover{background:#f4f7fb}.chat-reabertura-confirmar{color:#fff;background:#254f84;border:0;border-radius:10px;justify-content:center;align-items:center;gap:9px;padding:13px 20px;font-size:12px;font-weight:750;display:inline-flex;box-shadow:0 3px 8px #1c437429}.chat-reabertura-confirmar:hover:not(:disabled){background:#1d426f}.chat-reabertura-confirmar:disabled,.chat-reabertura-cancelar:disabled{opacity:.52;cursor:not-allowed;box-shadow:none}.chat-reabertura-expirada{color:#8a97a8;align-items:center;gap:8px;margin:0;font-size:11px;display:flex}@media (width<=640px){.chat-reabertura-area{padding:10px}.chat-reabertura-cabecalho{padding:13px}.chat-reabertura-form{padding:15px 13px}.chat-reabertura-icone{flex-basis:35px;width:35px;height:35px}.chat-reabertura-acoes{flex-direction:column-reverse;align-items:stretch}.chat-reabertura-acoes button{width:100%}}.kanban-toolbar-acoes{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.kanban-visual-switch{background:#edf1f7;border:1px solid #e2e8f1;border-radius:12px;gap:4px;padding:4px;display:inline-flex}.kanban-visual-switch button{color:#64758d;background:0 0;border:0;border-radius:9px;align-items:center;gap:8px;padding:10px 15px;font-size:12px;font-weight:750;transition:background .15s,color .15s,box-shadow .15s;display:inline-flex}.kanban-visual-switch button.selecionado{color:#203752;background:#fff;box-shadow:0 2px 8px #233b5e14}.kanban-visual-switch button:focus-visible,.kanban-card-abrir:focus-visible,.kanban-card-actions button:focus-visible{outline-offset:2px;outline:3px solid #a6c6ed}.kanban-area{padding:8px 19px 18px}.kanban-ajuda{color:#7d8ba1;align-items:center;gap:9px;margin:6px 0 16px;font-size:11px;line-height:1.55;display:flex}.kanban-ajuda svg{flex-shrink:0}.kanban-board{grid-template-columns:repeat(4,minmax(235px,1fr));gap:13px;padding:0 0 14px;display:grid;overflow-x:auto}.kanban-coluna{background:#f5f7fb;border:1px solid #e9edf4;border-radius:14px;min-width:235px;min-height:310px;padding:13px;transition:background .15s,border-color .15s}.kanban-coluna.kanban-alvo{background:#e9f2ff;border-color:#82a9da}.kanban-coluna-topo{border-bottom:1px solid #e4e9f0;justify-content:space-between;align-items:center;gap:7px;margin-bottom:13px;padding:3px 2px 14px;display:flex}.kanban-coluna-titulo{align-items:center;gap:9px;min-width:0;display:flex}.kanban-coluna-icone{color:#bc852f;background:#fff0d9;border-radius:10px;flex-shrink:0;place-items:center;width:34px;height:34px;display:grid}.kanban-coluna-em_andamento .kanban-coluna-icone{color:#3c72c1;background:#e4edff}.kanban-coluna-concluido .kanban-coluna-icone{color:#258e5a;background:#e0f5e9}.kanban-coluna-finalizado .kanban-coluna-icone{color:#6d7395;background:#e9eaf2}.kanban-coluna-titulo h3{color:#27364e;white-space:nowrap;margin:0 0 3px;font-size:12px}.kanban-coluna-titulo small{color:#8c9aab;white-space:nowrap;font-size:10px}.kanban-contador{color:#65768c;background:#fff;border-radius:8px;padding:6px 9px;font-size:11px;font-weight:750}.kanban-cards{flex-direction:column;gap:11px;display:flex}.kanban-card{background:#fff;border:1px solid #e4eaf2;border-radius:12px;padding:13px;transition:box-shadow .15s,transform .15s,border-color .15s;box-shadow:0 4px 12px #1d304109}.kanban-card[draggable=true]{cursor:grab}.kanban-card[draggable=true]:active{cursor:grabbing}.kanban-card:hover{border-color:#b4c6df;box-shadow:0 8px 20px #1d304118}.kanban-card-movendo{opacity:.56;pointer-events:none}.kanban-card-header{color:#a3afbf;justify-content:space-between;align-items:center;margin-bottom:10px;display:flex}.kanban-protocolo{color:#5876a0;letter-spacing:.2px;font-size:10px;font-weight:800}.kanban-card-abrir{text-align:left;cursor:pointer;background:0 0;border:0;flex-direction:column;align-items:flex-start;gap:5px;width:100%;min-height:55px;padding:0;display:flex}.kanban-card-abrir strong{color:#24344c;overflow-wrap:anywhere;font-size:12px;line-height:1.5}.kanban-card-abrir span{color:#8b97a9;font-size:11px}.kanban-card-abrir:hover strong{color:#2564a6}.kanban-card-tags{flex-wrap:wrap;align-items:center;gap:7px;margin:10px 0 13px;display:flex}.kanban-card-tags .urgencia{padding:5px 8px;font-size:9px}.kanban-setor{color:#687994;text-overflow:ellipsis;background:#eef2f7;border-radius:6px;max-width:100%;padding:5px 8px;font-size:10px;font-weight:700;overflow:hidden}.kanban-card-footer{border-top:1px solid #eff2f6;flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:9px;padding-top:12px;display:flex}.kanban-card-footer>span:first-child{color:#7b899a;align-items:center;gap:5px;min-width:0;font-size:10px;display:inline-flex}.kanban-card-footer .sla-badge{font-size:9px}.kanban-card-actions{margin-top:11px}.kanban-card-actions label{color:#7589a4;background:#f8fafc;border:1px solid #e4eaf3;border-radius:8px;align-items:center;gap:7px;padding:7px 9px;display:flex}.kanban-card-actions select{color:#536883;cursor:pointer;background:0 0;border:0;outline:0;width:100%;min-width:0;font-size:11px;font-weight:650}.kanban-card-actions button{color:#64758e;background:#f8fafc;border:1px solid #e4eaf3;border-radius:8px;justify-content:center;align-items:center;gap:7px;width:100%;padding:9px;font-size:11px;font-weight:650;display:flex}.kanban-coluna-vazia{text-align:center;color:#a0aab8;border:1px dashed #dbe2ec;border-radius:10px;padding:34px 12px;font-size:11px}.kanban-rodape{color:#8a96a8;padding:4px;font-size:11px}.kanban-erro{justify-content:space-between;align-items:center;gap:10px;margin:0 19px 15px;display:flex}.kanban-erro button{color:inherit;background:0 0;border:0;place-items:center;display:grid}@media (width<=1250px){.kanban-board{grid-template-columns:repeat(4,minmax(250px,1fr))}}@media (width<=760px){.kanban-area{padding:8px 10px 15px}.kanban-toolbar-acoes{justify-content:space-between;width:100%}.kanban-visual-switch button{padding:9px 12px}.kanban-board{gap:10px}.kanban-ajuda{align-items:flex-start}.kanban-erro{margin:0 10px 12px}}.fluxo-badge{white-space:normal;border-radius:7px;align-items:center;gap:5px;width:fit-content;margin-top:5px;padding:5px 8px;font-size:10px;font-weight:700;line-height:1.4;display:inline-flex}.fluxo-equipe{color:#94600f;background:#fff0db;border:1px solid #ffe2ad}.fluxo-solicitante{color:#315e9a;background:#e9f2ff;border:1px solid #cfddf5}.fluxo-resumo{flex-wrap:wrap;align-items:center;gap:9px;padding:0 24px 15px;display:flex}.fluxo-resumo button{color:#394c68;cursor:pointer;background:#fff;border:1px solid #e2e7ef;border-radius:9px;align-items:center;gap:7px;padding:9px 12px;font-size:12px;display:inline-flex}.fluxo-resumo button:hover{background:#f4f7fc}.filtros{flex-wrap:wrap}.filtros .busca{min-width:230px}.filtro-data{color:#58687e;white-space:nowrap;align-items:center;gap:6px;font-size:11px;display:flex}.filtro-data input{color:#44536d;border:1px solid #e2e7ef;border-radius:8px;max-width:150px;padding:10px;font-size:11px}.filtros-limpar{padding:9px 11px}.chat-aguardar-opcao{color:#2b456b;cursor:pointer;background:#f4f8ff;border:1px solid #dfe9fa;border-radius:10px;align-items:center;gap:10px;padding:10px 12px;font-size:12px;display:flex}.chat-aguardar-opcao input{accent-color:#385d95;flex-shrink:0;width:17px;height:17px}.chat-aguardar-opcao span{gap:3px;display:grid}.chat-aguardar-opcao small{color:#70849f;font-weight:400;line-height:1.45}@media (width<=760px){.fluxo-resumo{padding:0 15px 14px}.filtro-data{justify-content:space-between;width:100%}.filtro-data input{flex:1;max-width:none}.filtros .busca{min-width:0}}.linge-filtro-barra{align-items:stretch;gap:12px;min-width:0;padding:0 25px 18px;display:flex}.linge-filtro-busca{background:#fff;flex:1;min-width:0;min-height:43px}.linge-busca-limpar{color:#8693a6;background:0 0;border:0;place-items:center;padding:5px;display:grid}.linge-filtrar-botao{color:#2e415d;white-space:nowrap;background:#fff;border:1px solid #dce3ef;border-radius:9px;justify-content:center;align-items:center;gap:9px;min-height:43px;padding:0 17px;font-size:12px;font-weight:700;display:inline-flex}.linge-filtrar-botao:hover,.linge-filtrar-botao.com-filtros{color:#244f91;background:#f0f5ff;border-color:#b5c9e8}.linge-filtro-contador{color:#fff;background:#245ac2;border-radius:999px;place-items:center;min-width:19px;height:19px;padding:0 5px;font-size:10px;display:grid}.linge-filtros-ativos{flex-wrap:wrap;align-items:center;gap:8px;padding:0 25px 16px;display:flex}.linge-filtros-ativos button{color:#315681;background:#f3f7fe;border:1px solid #dce6f6;border-radius:7px;align-items:center;gap:7px;padding:7px 10px;font-size:11px;font-weight:600;display:inline-flex}.linge-filtros-ativos .linge-limpar-todos{color:#65758b;background:0 0;border-color:#0000}.linge-filtro-overlay{z-index:200;background:#0e172775;justify-content:flex-end;display:flex;position:fixed;inset:0}.linge-filtro-drawer{background:#fff;flex-direction:column;width:min(440px,100%);height:100%;display:flex;overflow:hidden;box-shadow:-12px 0 40px #0f203b1f}.linge-filtro-topo{border-bottom:1px solid #e9edf4;justify-content:space-between;align-items:flex-start;gap:18px;padding:30px 29px 21px;display:flex}.linge-filtro-topo h2{letter-spacing:-.5px;margin:8px 0;font-size:23px}.linge-filtro-topo p{color:#7c8a9e;margin:0;font-size:12px}.linge-filtro-fechar{color:#485871;background:#f1f4f9;border:0;border-radius:9px;flex-shrink:0;place-items:center;width:35px;height:35px;display:grid}.linge-filtro-conteudo{flex-direction:column;flex:1;gap:21px;padding:25px 29px 32px;display:flex;overflow-y:auto}.linge-filtro-conteudo label{color:#334159;flex-direction:column;gap:9px;font-size:12px;font-weight:700;display:flex}.linge-filtro-conteudo select,.linge-filtro-conteudo input{color:#43516a;background:#fff;border:1px solid #dce3ec;border-radius:9px;outline:0;width:100%;min-width:0;min-height:43px;padding:10px 13px;font-size:12px;font-weight:400}.linge-filtro-conteudo select:focus,.linge-filtro-conteudo input:focus{border-color:#5582cb;box-shadow:0 0 0 3px #e9f1ff}.linge-filtro-periodo{border-top:1px solid #e9edf4;flex-direction:column;gap:15px;padding-top:21px;display:flex}.linge-filtro-periodo>strong{color:#334159;font-size:12px}.linge-filtro-datas{grid-template-columns:1fr 1fr;gap:13px;display:grid}.linge-filtro-rodape{background:#fff;border-top:1px solid #e9edf4;justify-content:flex-end;align-items:center;gap:12px;padding:18px 25px;display:flex}.linge-filtro-reset,.linge-filtro-aplicar{border-radius:9px;min-height:43px;padding:10px 17px;font-size:12px;font-weight:700}.linge-filtro-reset{color:#44516a;background:#fff;border:1px solid #dce3ec}.linge-filtro-aplicar{color:#fff;background:#245cca;border:1px solid #245cca}.linge-filtro-aplicar:disabled{opacity:.5}@media (width<=760px){.linge-filtro-barra{gap:8px;padding:0 15px 16px}.linge-filtrar-botao{padding:0 12px}.linge-filtros-ativos{padding:0 15px 15px}.linge-filtro-drawer{width:100%}.linge-filtro-topo{padding:24px 19px 19px}.linge-filtro-conteudo{padding:22px 19px 28px}.linge-filtro-rodape{padding:15px 19px}.linge-filtro-datas{grid-template-columns:1fr 1fr}}.linge-mfa-instrucao{color:#59677d;margin:0 0 19px;font-size:13px;line-height:1.6}.linge-mfa-instrucao strong{color:#27344b;overflow-wrap:anywhere;margin-top:7px;display:block}.login-card #linge-codigo-login{text-align:center;letter-spacing:7px;font-variant-numeric:tabular-nums;font-size:25px;font-weight:700}.linge-mfa-acoes{justify-content:space-between;gap:12px;margin-top:14px;display:flex}.linge-mfa-acoes button{color:#304b78;background:0 0;border:0;padding:8px 2px;font-size:12px;text-decoration:underline}.linge-mfa-acoes button:disabled{opacity:.5;cursor:not-allowed}.linge-mfa-aviso{color:#8590a2;margin:10px 0 0;font-size:11px;line-height:1.5}@media (width<=420px){.linge-mfa-acoes{flex-direction:column;align-items:flex-start;gap:3px}}.linge-recuperar-cabecalho h2{color:#27344b;margin:0 0 7px;font-size:18px}.linge-recuperar-cabecalho p{color:#7d899c;margin:0 0 20px;font-size:12px;line-height:1.5}.linge-recuperar-link{color:#344e78;text-align:center;background:0 0;border:0;margin-top:8px;padding:9px 0;font-size:12px;font-weight:600;display:inline-block}.linge-recuperar-link:hover{text-decoration:underline}.linge-recuperar-instrucao{color:#344e78;background:#eff5fc;border-radius:8px;padding:12px;font-size:12px;line-height:1.5}.linge-recuperar-concluido{gap:16px;font-size:13px;line-height:1.6;display:grid}.kb-root{min-height:65vh}.kb-heading{justify-content:space-between;align-items:center;gap:15px;margin-bottom:25px;display:flex}.kb-heading h1{margin:9px 0;font-size:29px}.kb-heading p{color:#8290a4;margin:0;font-size:13px}.kb-top-actions{flex-wrap:wrap;gap:10px;display:flex}.kb-add{align-items:center;gap:7px;display:flex}.kb-search{color:#8795a8;background:#fff;border:1px solid #e2e7ef;border-radius:12px;align-items:center;gap:10px;margin-bottom:20px;padding:10px 17px;display:flex}.kb-search input{border:0;outline:0;flex:1;min-width:0;padding:5px 0;font-size:13px}.kb-search span{white-space:nowrap;font-size:11px}.kb-cards{grid-template-columns:repeat(auto-fill,minmax(295px,1fr));gap:15px;display:grid}.kb-card{text-align:left;color:#27344b;background:#fff;border:1px solid #e7ecf4;border-radius:13px;align-items:flex-start;gap:13px;min-height:175px;padding:20px;display:flex}.kb-card:hover{border-color:#b9cbe3;box-shadow:0 6px 20px #1f345010}.kb-card-icon{color:#426a9e;background:#edf3fc;border-radius:10px;padding:11px}.kb-card-body{flex:1;min-width:0}.kb-card-body strong{margin:7px 0;font-size:15px;display:block}.kb-card-body p{color:#6b788d;-webkit-line-clamp:3;-webkit-box-orient:vertical;margin:0 0 12px;font-size:12px;line-height:1.55;display:-webkit-box;overflow:hidden}.kb-card-body small{color:#9da7b6;font-size:10px}.kb-card-meta{color:#6a7fa0;font-size:11px;font-weight:600}.kb-empty{color:#8290a4;background:#fff;border:1px solid #e7ecf4;border-radius:13px;flex-direction:column;justify-content:center;align-items:center;gap:12px;min-height:210px;display:flex}.kb-empty strong{color:#27344b}.kb-empty p{margin:0;font-size:12px}.kb-ok{color:#287d58;background:#e5f7ed;border-radius:9px;align-items:center;gap:8px;padding:12px;display:flex}.kb-backdrop{z-index:105;background:#0c192b77;justify-content:flex-end;display:flex;position:fixed;inset:0}.kb-drawer{background:#fff;flex-direction:column;width:min(640px,100%);height:100%;display:flex;box-shadow:-10px 0 40px #11182725}.kb-drawer-head{border-bottom:1px solid #edf0f5;justify-content:space-between;gap:15px;padding:27px 30px;display:flex}.kb-drawer-head h2{margin:9px 0 0;font-size:22px;line-height:1.3}.kb-close{background:#f1f4f8;border:0;border-radius:9px;place-items:center;width:36px;height:36px;display:grid}.kb-drawer-scroll{flex:1;padding:27px 30px;overflow-y:auto}.kb-drawer-scroll h3{color:#23344d;margin:26px 0 9px;font-size:13px}.kb-drawer-scroll p{white-space:pre-wrap;color:#56657b;overflow-wrap:anywhere;font-size:13px;line-height:1.75}.kb-meta-final{border-top:1px solid #edf0f5;padding-top:20px;color:#98a2b3!important;font-size:11px!important}.kb-drawer-footer{border-top:1px solid #edf0f5;justify-content:flex-end;gap:12px;padding:18px 30px;display:flex}.kb-drawer-footer button{align-items:center;gap:8px;display:flex}.kb-form{flex-direction:column;flex:1;min-height:0;display:flex}.kb-form label{color:#3b4962;flex-direction:column;gap:7px;margin-bottom:19px;font-size:12px;font-weight:600;display:flex}.kb-form input:not([type=checkbox]),.kb-form textarea,.kb-form select{width:100%;font:inherit;background:#fff;border:1px solid #dde4ee;border-radius:9px;outline:0;padding:12px 13px;font-size:13px}.kb-form textarea{resize:vertical;line-height:1.5}.kb-form input:focus,.kb-form textarea:focus,.kb-form select:focus{border-color:#547bb1}.kb-fields{grid-template-columns:1fr 1fr;gap:12px;display:grid}.kb-checkbox{align-items:center;flex-direction:row!important;gap:10px!important;display:flex!important}.kb-checkbox input{width:17px;height:17px}@media (width<=760px){.kb-heading{flex-direction:column;align-items:flex-start}.kb-drawer-head,.kb-drawer-scroll,.kb-drawer-footer{padding:19px}.kb-fields{grid-template-columns:1fr}.kb-drawer-footer{justify-content:stretch}.kb-drawer-footer button{flex:1;justify-content:center}}